Investors

Grievance Redressal Mechanism

The grievances, if any, should be communicated in writing by the customer to the Board of Directors of the Company at the Registered Office address.
The Company will guide customers who wish to lodge complaint and also provide guidance on what to do in case the customer is unhappy with the outcome / service.
After examining the matter, the Company will send a response as soon as possible.
In order to further strengthen the grievance redressal mechanism, the Grievance Redressal Officer is appointed who can be approached by the public for resolution of complaints against the Company.
The Details of Grievance Redressal Officer is as under:
Mr. Jayesh Nandwana
Grievance Redressal Office JSW Centre,
Bandra Kurla Complex, Bandra East,
Mumbai - 400051
Tel: +91 22 4286 1000
Mob: +91 9870 210 071
Email ID: jayesh.nandwana@jsw.in;
corporate.compliance1@jsw.in
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-charge of the Regional Office of DBNS of RBI (as detailed below) under whose jurisdiction the registered office of the Company is situated.

Officer-in-charge Department of Non-Banking Supervision,
Reserve Bank of India, Ahmedabad,
Regional Office, 1st Floor, Ashram Road,
Ahmedabad- 380014
Tel: 079 2754 5651
Email ID: dnbsahmedabad@rbi.org.in
It can also be escalated to the RBI Integrated Ombudsman through CMS portal (https://cms.rbi.org.in) or toll-free number 14448.